Before returning any items, please contact us to request a Return Authorization Number (RMA).
Items sent back without authorization may not be refundable.
To return a purchase, your items must meet the following conditions :
- Be returned within 30 days of your delivery date
- Be in its original and unopened box
- Be returned with a receipt or proof of purchase and return authorization form
Buyer will need to pay any return shipping costs from a direct shipping company (e.g. Canada Post, FedEx, Dicom, Canpar, Purolator and UPS) to our Canadian facility.
Rosin Solventless Canada might charge 10% restocking fee for each approved returned items and reserves the right to reject returns which do not comply with our return policy.
Upon successful inspection of returned items, a refund, less the restocking fees (if applicable), will be issued back to your original payment method within 5 business days of receiving your return.
Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.